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Why is my onboarding not approved?
Why is my onboarding not approved?

Reason for rejection, refusal to open account, approval to open account

Thomas Vles | GoDutch avatar
Written by Thomas Vles | GoDutch
Updated over a week ago

We work together with our partner Swan who has final approval as holder of the licence.

Sometimes, even if basic eligibility requirements are met, Swan might deny certain accounts due to legal restrictions. For example, some companies might be restricted access if they operate in certain sensitive industries.

If you have been denied an account and would like to understand why, please consult Swan's General conditions of use.

If you do not agree with the decision, you can contact us via [email protected]. Please note that Swan is not capable of providing more details into why accounts have been rejected.

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