It may occur that confirmation messages are not appearing in your messages any more on an Android phone. If this is the case, you can find the missing messages in the Spam inbox of your Android phone in the messaging app that you are using. Below is a brief explanation of how to find these messages. This can be a little different for varying Android devices as the message apps could be different. However, the messages could still be in the Spam inbox. If, after checking the Spam inbox, the messages are still not visible, please email [email protected].
How to receive the SMS communication
Go to the messaging app that you are using on your phone.
Tap the 3 dots in the top right corner of the screen.
Select: Spam and Blocked
You’ll be directed to the Spam folder, check if you see messages from "SWAN" or "AUTHMSG".
If you see one of the above-mentioned messages, tap on it. If you confirm that these messages are desired, they will appear in your regular inbox from that moment onwards.
Alternative option
You can also search for the missing messages in the messaging app. Enter "SWAN" or "AUTHMSG" in the search box to find the message. Messages to confirm logging in, or those related to other actions, will appear. If this doesn't work, see the explanation below.